When the app embed is on but one particular module does not appear — or appears empty — the cause is usually within that module’s own settings.
A quick checklist#
- Is the toggle on? Open Growth → CRO and check the module’s toggle.
- Is it configured? Choose Configure and make sure you have saved the settings. A module that is on but never configured cannot render correctly.
- Does it need content? Some modules need content before they can show (for example, a Trust badge strip needs at least one complete badge).
- Is it limited? Some settings restrict where a module appears — display location, device, position or schedule.
Module-specific requirements
Each module page in these docs has its own Troubleshooting list. For example, the Trust badge strip needs every badge to have an image, alt text and a title; the Guarantee banner needs a heading; the Countdown timer needs today’s date inside its schedule.
Common causes by module#
| Module | Frequent cause |
|---|---|
| Countdown timer | Today is outside the start/end date range. |
| Low stock badge | No products meet the stock threshold. |
| Recent sales popup | No sales entries added. |
| Review widget | No published reviews for the selected product. |
| Trust badge strip | A badge is missing its image, alt text or title. |
| Guarantee banner | No heading set. |
| Cart reminder | The cart is empty, so nothing shows. |
| Free shipping bar | Display location does not match where you are looking. |
After changing settings#
Save the settings, then check the storefront in a private window. If you changed the theme, remember to save the theme too.