Uddom User Docs

Lists & contacts

Create email lists, understand contact statuses, and manage who can receive marketing email.

Contacts are stored in email lists. A list is a group of contacts you can send to — for example a newsletter list or a VIP list.

The Email Lists tab: Import CSV and Create List, and the lists table with List name, Contacts, Updated, Status and per-list actions Email Marketing → Email Lists
The lists table with contacts, updated date, status and actions.

Creating a list#

  1. Open Marketing → Email Marketing → Email Lists.
  2. Choose + Create List.
  3. Enter a List name (required, up to 120 characters) and an optional Description (up to 400 characters).
  4. Choose Create List.

You can also create a list while importing a CSV — the import wizard offers Or create a new list.

Contact statuses#

Every contact has a status, and it decides whether they can receive marketing email.

Status What it means
Subscribed Has consented to marketing email. The only status that can be sent to.
Unsubscribed Has opted out. Stored, but never sent to.
Suppressed Held back from sending.
Invalid The email address could not be used.

Managing contacts in a list#

Open a list to see its contacts. From there you can:

  • Select contacts with the checkboxes, or Select this page.
  • Send Email to the selected contacts (see Sending emails).
  • Unsubscribe a contact, or Mark subscribed to add them back.
  • Remove from list — this removes them from this list only. It does not unsubscribe them or change their marketing status.
One list's contacts page: the search and status filter, the bulk actions bar, and the contact rows with First name, Last name, Email, Status and per-contact actions A list's contacts
Contact rows with status and per-contact actions.

Unsubscribe#

Customers can unsubscribe from a marketing email using the unsubscribe link it contains. That link opens a simple page asking them to confirm; once confirmed, they see You are unsubscribed and no longer receive marketing email from your store.

Orders are separate

Unsubscribing stops marketing email only. Customers may still receive emails about their orders.

You can also unsubscribe a contact yourself from within a list.

Best practices#

  • Keep lists focused. A clear list is easier to write for and to measure.
  • Remove contacts who ask to be removed — the unsubscribe link handles it automatically.
  • Use the description field to note where a list came from.