Uddom User Docs

Email delivery issues

Fix email that is not sending, is excluded unexpectedly, or lands in spam.

Email problems usually fall into three groups: nothing sends, contacts are excluded, or email lands in spam.

Nothing sends#

  1. Open Settings → Email Delivery and check the status cards. Email delivery should read Ready.
  2. If it says Setup required, configure a provider — see Email delivery.
  3. For Bring Your Own Email, choose Test connection, then send a test email.
The top of the Email Settings page: the Email delivery, Provider, Sender and Domain status cards, all showing Ready, Available, Configured and Verified Email delivery status cards
Email delivery, Provider, Sender and Domain.

Contacts are excluded#

Only contacts with the status Subscribed can receive marketing email. If the confirmation screen shows everyone as Excluded:

  • The contacts were imported without confirming consent, so they are Unsubscribed.
  • Or they unsubscribed previously.

Fix their status in the list (use Mark subscribed) once you have their consent.

“Over limit” recipients#

A single run sends at most 100 emails. Contacts beyond that are marked Over limit — send them in another run.

Email lands in spam#

  • Verify your SPF, DKIM and DMARC records, then choose Refresh verification.
  • Use a sender address on a domain you own.
  • Keep subject lines relevant and avoid spammy phrasing.

“Accepted” but no delivery#

Accepted is not delivered

When a send shows Accepted, it means your email provider took the message. It does not confirm the email arrived. Check the recipient’s inbox and spam folder.

Recovery email does not send#

  • Confirm Delivery shows Ready.
  • Confirm a published Abandoned Checkout template is selected.
  • Check the delay — a long delay means the email is scheduled for later.